FAQ

Frequently Asked Questions

Quick answers about our fans, orders, shipping, and returns. Can't find what you need? Email us at support@beanhugged.com — we respond within one business day.

About Us and Our Products

Who is Beanhugged and what do you sell?

We are a small U.S.-based online retailer operated by SUMMITWAVE COMMERCE LLC in Kalispell, Montana. We carry plug-in outdoor ceiling fans designed for covered outdoor spaces — pergolas, covered patios, gazebos, and screened porches. We are not a manufacturer. Our job is to find fans that actually work outside and be honest about what they can and cannot do.

Why did you focus only on outdoor ceiling fans?

Because it is a specific problem that is easy to get wrong. Most ceiling fans require hardwiring. Most people with a pergola or covered patio do not want to hire an electrician for a fan. We looked for plug-in options with real outdoor ratings, good cord lengths, and quiet DC motors — and built a small catalog around those. We would rather sell six well-chosen products than fifty mediocre ones.

How do you choose which products to carry?

Before listing any fan, we check three things:

IP rating: IP65 minimum for covered outdoor use — dust-tight and water spray resistant
Motor type: DC motors only — quieter and more energy-efficient than AC
Installation: Can a homeowner set it up without tools or an electrician in under an hour?

We also verify cord length, control reliability, and that the product documentation matches what is actually in the box. Products that do not clear these checks do not appear on our site.

Are your products safe to use in the U.S.?

We require suppliers to provide safety documentation before we agree to carry their products. All fans in our catalog are intended for use with standard U.S. 110V outlets. If you have a specific compliance question about a product, email us and we will provide what documentation we have.

Choosing the Right Fan

What size fan do I need for my space?

As a general guide based on covered outdoor spaces:

16 inch: Small covered porches, compact balconies, or tight pergola sections up to roughly 50 sq ft
20 inch: Standard patios and pergolas up to roughly 100 sq ft
24 inch: Larger covered patio or pergola areas up to roughly 130 sq ft

Not sure? Tell us the dimensions of your space and we will help you pick. Email support@beanhugged.com.

Will this fan work in my pergola if there is no solid ceiling?

Yes, but with a real limitation worth knowing. Without a solid ceiling above to contain airflow, the cooling effect is strongest directly beneath the fan. People sitting right underneath will feel it clearly. Open-beam pergolas without any overhead coverage disperse airflow more quickly than enclosed patios. If your pergola has shade sails, polycarbonate panels, or a partial roof overhead, the effect improves noticeably.

What is the difference between IP65 and IPX4?

Both ratings appear in our catalog — they are not the same:

IP65: Dust-tight and protected against water jets from any direction. Suitable for covered outdoor spaces with humidity and occasional water spray.
IPX4: Protected against water splashes from any direction. Suitable for covered outdoor use where direct spray is unlikely.

Neither rating means the fan can be used in open, sustained rain or fully exposed outdoor installations. Both are designed for covered spaces such as pergolas and covered patios. Each product page lists the specific IP rating for that model.

Can I use these fans on an open uncovered patio or in direct rain?

No. Our fans are designed for covered outdoor spaces only. IP65 and IPX4 ratings cover water spray resistance, not sustained rain exposure. For fully open outdoor spaces with no overhead coverage, we do not currently carry a suitable product and would rather tell you that than sell you something that will not hold up.

How quiet are these fans?

All our fans use DC motors, which run significantly quieter than traditional AC motors. At low speeds, they are suitable for relaxed outdoor evenings and conversation. At higher speeds, you will notice airflow noise — that is normal and expected. Specific noise level data, where available, is listed on each product page.

Is the cord long enough to reach my outlet?

Cord lengths vary by model — between 9.5 ft and 16 ft depending on the fan. The exact cord length is listed in the specifications on each product page. Measure the distance from your planned hanging point to your nearest outdoor outlet before ordering. An outdoor-rated extension cord can be used if needed. We recommend plugging into a GFCI outlet for all outdoor electrical connections.

Do I need an electrician to install these fans?

No. All our fans use a plug-in design. You hang the fan from an exposed beam, hook, or ceiling mount using the included hardware, run the cord to a nearby outdoor outlet, and plug in. Most setups take 20 to 30 minutes. No junction box, no hardwiring, no electrician required.

What mounting options are available?

Depending on the model:

Hanging hook mount: Attaches directly to any exposed beam or overhead hook. No junction box needed. This is the most common option in our catalog.
Downrod mount: Uses an included downrod (3.9 inch or 7.9 inch) for standard ceiling installations.
Outlet box mount: For spaces that already have a ceiling outlet box installed.

Check the individual product page to confirm which mounting options are included with that specific model.

Warranty

Do your fans come with a warranty?

Yes. All fans sold on beanhugged.com are covered by a 1-year limited warranty from the date of purchase. This covers motor defects, LED light failure, remote malfunction, and component failures under normal use.

In most cases, we resolve warranty claims by sending a replacement part or a new unit — you do not need to ship the product back to us. Email support@beanhugged.com with your order number and a photo or video of the issue to start a claim. See our full Warranty Policy for details.

What does the warranty cover?

Motor defects — fan stops running or runs irregularly under normal use
LED light failure — light stops working before end of warranty period
Remote control malfunction under normal use
Structural defects in housing, blades, or mounting hardware
Electrical component failure — power cord or control board defects

The warranty does not cover damage from improper installation, use outside the product's rated conditions, physical damage after delivery, or normal wear and tear. See our Warranty Policy for the full list.

How do I make a warranty claim?

Email support@beanhugged.com with your order number, a description of the issue, and photos or a short video showing the problem. We will respond within 1 to 2 business days and aim to resolve all claims within 5 to 7 business days of confirmation. You do not need to ship the product back in most cases.

Ordering and Payment

What payment methods do you accept?

We accept Visa, Mastercard, Maestro, and PayPal at checkout. You do not need a PayPal account to pay by card — enter your card details directly at checkout. All prices are in U.S. Dollars (USD).

Is the price I see at checkout the final price?

Yes. There are no hidden fees, restocking fees, or required subscriptions. Applicable sales tax may be added at checkout depending on your delivery location. Free shipping is applied automatically on orders of $50 or more.

Can I cancel my order after placing it?

Yes, within 24 hours of placing your order. After that window, orders are typically already in processing and cannot be modified or cancelled. If your order has already shipped, please follow our return process once it arrives. To request a cancellation, email support@beanhugged.com as soon as possible with your order number.

Shipping

Where do you ship?

We ship to the contiguous United States (48 states) only. We do not ship to Alaska, Hawaii, U.S. territories including Puerto Rico, Guam, and the U.S. Virgin Islands, APO/FPO addresses, or international destinations. Our fans are large boxed items — shipping outside the contiguous U.S. involves carrier surcharges that make reliable delivery difficult at a reasonable cost.

How much does shipping cost?

Standard shipping is $8.00 for orders under $50. Orders of $50 or more qualify for free standard shipping, applied automatically at checkout. No coupon code needed. Most of our fans are priced above $94, so the majority of orders ship free.

How long will my order take to arrive?

Total estimated delivery is 6 to 10 business days from the date of purchase:

Order processing: 1 to 3 business days
Standard shipping transit: 5 to 7 business days

These are estimates based on typical carrier performance. Actual delivery may vary depending on your location and carrier volume. We do not currently offer expedited shipping.

Will I receive a tracking number?

Yes. Once your order ships, you will receive a confirmation email with a tracking link. If you do not see it within 3 business days of ordering, check your spam folder first, then email us at support@beanhugged.com with your order number.

Returns and Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused or defective. Original packaging is preferred but not always required — contact us first and we will work with you. Email support@beanhugged.com with your order number and reason for return before sending anything back. Do not send returns without authorization — unauthorized returns may not be processed.

For issues that occur after the 30-day return window, please refer to our Warranty Policy.

Who pays for return shipping?

Defective, damaged, or wrong item: We cover return shipping and refund the original shipping fee.
Change of mind or personal preference: Return shipping is the customer's responsibility. The original shipping fee is not refunded.

Note: Our fans are large packaged items. Return shipping costs for bulky packages can be significant. If you are unsure whether a fan suits your space before ordering, email us — we are happy to help you choose.

How long does a refund take?

Once we receive and inspect the returned item, refunds are processed within 3 to 5 business days to your original payment method. Depending on your bank or PayPal's processing time, it may take a few additional days to appear in your account.

Do you offer exchanges?

We do not offer direct exchanges. If you would like a different model, return the original item following our return process and place a new order. This is generally the fastest way to get the right product.

My package arrived damaged — what should I do?

Contact us within 7 days of delivery at support@beanhugged.com with your order number and photos or video showing the damage. We will arrange a free replacement or full refund, including return shipping. You will not be asked to pay to return a damaged item.