Refund policy

If something is not right with your order, we want to fix it. This page explains exactly how our return and refund process works — what is covered, what is not, and what to expect at each step.

Questions? Email us at support@beanhugged.com before or after your purchase.

1. Return Window

We accept returns within 30 days of the delivery date.

To be eligible, the item must be:

Unused, or defective upon arrival
Returned with original packaging preferred — if you no longer have the original box, contact us and we will work with you
Accompanied by your order number or proof of purchase

We cannot accept returns for items that show signs of misuse, have been physically damaged after delivery, or are missing key components due to customer handling.

2. How to Start a Return

Contact us first before sending anything back. We need to authorize the return before it is shipped to us. Unauthorized returns may not be processed.

Email support@beanhugged.com with the following:

Your name and order number
The reason you would like to return the item
Photos or video if the item is defective or damaged

We will review your request and respond with return instructions and the return shipping address within one business day.

Once you receive return authorization, please ship the item back within 10 days.

3. Who Pays for Return Shipping

We cover return shipping when:

The item is defective or stopped working under normal use
The item arrived damaged
We sent the wrong item

In these cases, we will provide a prepaid return label or reimburse your return shipping cost with a receipt. We will also refund the original shipping charge.

You cover return shipping when:

You changed your mind after purchase
You no longer need the item
The item is not the right fit for your space or setup

In these cases, the original shipping fee is not refunded. We recommend using a trackable shipping method. We are not responsible for return packages lost without proof of delivery.

Note: Our outdoor ceiling fans are bulky items. Return shipping costs for large packages can be significant. If you are unsure whether a fan fits your specific pergola or patio setup, email us before ordering — we are happy to help you choose the right model.

4. Refunds

Once we receive and inspect your return, we will notify you by email.

If the return is approved: A refund will be issued within 3 to 5 business days to your original payment method.
If the return is not approved: We will explain the reason by email.

What is refunded:

Defective, damaged, or wrong item: Full refund including original shipping and return shipping reimbursement
Change of mind or personal preference: Item price only — original shipping fee is not refunded, and return shipping is at your cost

Please note that after we issue the refund, your bank or PayPal may take additional time to post the funds to your account. This is outside our control.

5. Items That Cannot Be Returned

The following cannot be returned:

Items damaged due to misuse, improper installation, or use outside of the product's rated conditions
Items with missing key components due to customer handling after delivery
Items returned outside the 30-day window without prior authorization

If any item arrives defective or damaged from shipping, contact us within 7 days of delivery and we will resolve it regardless of the above.

6. Order Cancellation

You can cancel an order within 24 hours of placing it for a full refund.

After that window, if the order has already been processed or shipped, we are unable to cancel it. If your order has shipped, please wait for delivery and then follow the return process above.

To request a cancellation, email support@beanhugged.com as soon as possible with your order number.

7. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with:

Your order number
A description of the problem
Photos or video showing the issue

We will offer either a free replacement or a full refund, including all shipping costs. We will not ask you to pay to return a product that arrived broken or wrong.

8. Pricing and Fees

There are no hidden fees, restocking fees, or required subscriptions. The price shown at checkout is the final price. Return eligibility and shipping responsibility are outlined above — no additional charges apply beyond what is stated here.