Shipping policy

This page explains where we ship, what shipping costs, how long delivery takes, and what to do if something goes wrong. Our outdoor ceiling fans are bulky items — we want you to have realistic expectations before you order.

Questions not answered here? Email us at support@beanhugged.com before placing your order.

1. Where We Ship

We ship to the contiguous United States (48 states) only.

We are not able to ship to:

Alaska and Hawaii
U.S. territories including Puerto Rico, Guam, and the U.S. Virgin Islands
APO and FPO military addresses
International destinations outside the United States

Why we do not ship to these locations: Our ceiling fans are large, boxed items. Shipping to Alaska, Hawaii, and U.S. territories involves carrier surcharges and logistics constraints that make reliable delivery difficult at a reasonable cost. We want to be upfront about this rather than accept orders we cannot fulfill well.

If you are unsure whether your address is within our delivery area, email us at support@beanhugged.com before ordering.

2. Shipping Rates

Orders under $50: Flat rate shipping fee of $8.00
Orders $50 and above: Free standard shipping

Free shipping applies to the order subtotal before taxes. It is calculated automatically at checkout — no coupon code needed.

Most of our fans are priced at $94.99 and above, so the majority of orders qualify for free shipping automatically.

Shipping carrier: We ship via USPS or UPS depending on your location and package dimensions. Carrier selection is made at time of fulfillment.

Expedited shipping: We do not currently offer expedited or express shipping options. All orders ship via standard delivery. If expedited options become available in the future, we will update this page.

3. Processing Time

After your order is placed, we verify payment and prepare your item for shipment. This typically takes 1 to 3 business days (Monday through Friday, excluding federal holidays).

Order cutoff time: Orders placed before 2:00 PM Mountain Time, Monday through Friday are processed the same business day. Orders placed after 2:00 PM, or on weekends and holidays, begin processing the next business day.

Example: An order placed Friday at 3:30 PM will begin processing on Monday.

During high-volume periods such as major holidays, processing may take one additional business day. If this affects your order, we will notify you by email.

4. Delivery Timeframe

Once your order ships, standard delivery within the contiguous United States typically takes 5 to 7 business days.

Total estimated delivery: 6 to 10 business days from the date of your order.

Processing: 1 to 3 business days
Transit: 5 to 7 business days

These are estimates based on typical carrier performance. Actual delivery may vary depending on your location, carrier volume, and circumstances outside our control. Customers in the western United States are generally closer to our fulfillment location and may receive orders sooner. Customers in the northeastern United States should allow for the full 10-business-day window.

We do not ship internationally. No customs duties or import taxes apply to domestic U.S. orders.

5. Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number and link. Use that link to follow your package through delivery.

If you do not receive a tracking email within 3 business days of placing your order:

Check your spam or junk folder first
Email us at support@beanhugged.com with your order number and we will look into it

6. If Something Goes Wrong

Most orders arrive without issues. When they do not, here is what to do.

Contact us within 7 days of delivery if your order:

Arrived damaged or appeared tampered with
Is delayed significantly beyond the estimated timeframe
Shows as delivered but was not received

To help us resolve the issue quickly, please have the following ready:

Your order number
A description of the problem
Photos or video if the item or packaging is damaged

If your package shows as delivered but you have not received it:

Check with neighbors or your building's mailroom first
Wait one additional business day — carriers sometimes mark packages delivered early
If still missing, email us at support@beanhugged.com and we will contact the carrier to investigate

We are not responsible for packages lost or delayed due to incorrect addresses provided at checkout. Please review your shipping address carefully before placing your order.

7. Delays Outside Our Control

Occasionally, shipping timelines are affected by factors we cannot control, including weather events, carrier delays, and high-volume shipping periods such as major holidays.

If your tracking has not updated in 5 or more business days, or your estimated delivery window has passed, email us at support@beanhugged.com with your order number. We will contact the carrier and follow up with you.