Warranty Policy

Last updated: July 2026

We stand behind the products we carry. If something stops working under normal use within the warranty period, we will make it right — without asking you to jump through hoops.

1. Warranty Coverage

All ceiling fans sold on beanhugged.com are covered by a 1-year limited warranty from the date of purchase.

This warranty covers:

Motor defects — fan stops running, runs irregularly, or makes unusual noise under normal use
LED light failure — light stops working or dims significantly before the end of the warranty period
Remote control malfunction — remote stops responding under normal use (battery replacement does not apply)
Structural defects — housing cracks, blade deformation, or mounting hardware failure under normal use
Electrical component failure — power cord, control board, or wiring defects under normal use

This warranty applies to manufacturing defects and component failures under normal, intended use. It covers the original purchaser only and is not transferable.

2. What Is Not Covered

Damage caused by improper installation or use outside the product's rated conditions (for example, installing an IP65 fan in a fully open, unprotected outdoor space exposed to direct sustained rain)
Physical damage caused by accidents, drops, or misuse after delivery
Normal wear and tear over time
Damage caused by power surges or improper electrical connections
Cosmetic issues that do not affect function (minor finish variations, surface marks from normal handling)
Issues resulting from modification of the product

3. How to Make a Warranty Claim

Email us at support@beanhugged.com with the following:

Your order number
A description of the issue
A short video or photos showing the problem

We will review your claim and respond within 1 to 2 business days.

You do not need to ship the product back to us in most warranty cases. Our preferred resolution is to send you a replacement unit or the specific part that has failed — remote control, power cord, LED module, or mounting hardware. This is faster for you and avoids the cost and hassle of return shipping on a large item.

In cases where a full replacement is needed, we will arrange shipment at no cost to you.

4. How We Resolve Warranty Claims

Depending on the issue, we will offer one of the following:

Replacement part: We ship the specific component that failed — remote, cord, LED module, or hardware — at no cost to you
Full replacement unit: If the fan itself has a defect that cannot be resolved with a part, we send a replacement unit
Refund: If replacement is not possible or practical, we issue a full refund to your original payment method

We aim to resolve all warranty claims within 5 to 7 business days of confirmation.

5. Warranty vs. Return Policy

These are two separate processes:

Within 30 days of delivery: You can return the item under our Refund Policy for a full refund, no warranty claim needed
Between 31 days and 1 year: If the product develops a defect, submit a warranty claim using the process above
After 1 year: The limited warranty has expired. Contact us at support@beanhugged.com and we will do our best to help, though we cannot guarantee a resolution outside the warranty period

6. What We Need From You

To process your warranty claim efficiently, please have ready:

Your order number (from your confirmation email)
The product name or model
A clear description of what is wrong
Photos or a short video showing the issue

The more clearly you can show us what is happening, the faster we can get you a resolution. We do not require a formal warranty registration — your order number is your proof of purchase.