Contact information

Have a question before you order? Not sure if a fan will work in your specific pergola or patio setup? We're happy to help you figure it out before you buy — not just after.

We're a small team. Every message goes to a real inbox and gets a real answer.

How to Reach Us

Email: support@beanhugged.com

Support Hours: Monday to Friday, 9:00 AM to 5:00 PM (Mountain Time)

We respond to all emails within one business day during business hours. If you write on a weekend or holiday, expect a reply by the next business day.

What We Can Help With

Figuring out which fan size works for your pergola, patio, or gazebo dimensions
Questions about cord length and whether it will reach your outdoor outlet
Understanding the difference between IP65 and IPX4 and which one fits your setup
Installation questions — hook mount, downrod, or outlet box mount
Order status and shipping updates
Returns, exchanges, or items that arrived damaged
Anything else before or after your purchase

If you're not sure which fan fits your space, just tell us a few details — covered or open structure, approximate size of the area, distance to the nearest outlet — and we'll point you in the right direction.

A Note on Response Times

We respond to every message we receive. During high-volume periods such as major holidays, replies may take slightly longer, but we will get back to you.

If you have not heard from us within two business days, please check your spam folder or resend your message — occasionally replies get filtered.

Beanhugged is operated by SUMMITWAVE COMMERCE LLC, a registered U.S. company based in Kalispell, Montana.